Wifi and pairing
How do I set the thermostat to pairing mode?
Even if your Mysa is experiencing connectivity issues, you should still be able to manually control it while awaiting assistance. How to manually control my Mysa?. You can start by resetting the thermostat:. 1. Hold down the up and down arrows for ab
Connectivity issues
Why is my Mysa not connecting to my WiFi network?. There are a number of reasons why this could be happening. Luckily, most are easy fixes!. This is what your Mysa app screen may look like if you are having trouble pairing a new device. Our mobile de
Merged Network Troubleshooting
What Exactly is a Merged Network?
Reconnecting after a disconnect
Experiencing issues with your Mysa thermostat losing its Wi-Fi connection can be frustrating, but don't worry, you can still manage your heating manually and there are straightforward steps to get reconnected.
WiFi routers that are problematic with Mysa
Some routers might be problematic with Mysa. Mysa requires an Internet connection to fully utilize all its features. However, it's worth noting that a few WiFi routers may not be compatible with Mysa. Indications of this issue may manifest as difficu
I updated my password or router - How do I reconnect my thermostat?
Got a new router or updated your password?. Please make sure you new router has a dedicated 2.4Ghz network. Changing your router or its password interrupts the connection to your Mysa device. But don't worry, reconnecting is straightforward. Simply f
Changing WIFI Settings
Need to check or update your WiFi settings? No problem! Follow these easy steps to ensure your router's security settings are up to date:
Failure to Connect
Encountering a "Failed to Connect" Error? Here's How to Fix It
Firmware update failed
If your firmware update isn't successful or an error message appears, please follow these steps: